Support
Something not working, or a question about your subscription? Write to us and a person will answer.
Common questions
What happens to my photos
They are used for the analysis and deleted within seven days. They are sent only to the provider that scores them, they are never shown to another user, and they are never used to train anything. Deleting your profile removes them straight away.
My scan failed or the result looks wrong
Take it again in even, front-on light with your hair off your face and nothing covering your jaw. A score is an estimate from a handful of photographs, so two scans in different light can disagree — if one looks badly wrong, retake it and write to us if it happens again.
Managing or cancelling your subscription
Subscriptions are billed by the store, so they are managed on your device: on iOS, Settings → your name → Subscriptions; on Android, Play Store → Payments & subscriptions → Subscriptions. Cancelling there stops the next renewal and you keep access until the period you already paid for ends. The lifetime purchase does not renew, so there is nothing to cancel.
Deleting your account
You can erase your account and everything in it from inside the app, at any time. See fazly.app/delete.
Reporting a profile
Any profile you see on a leaderboard can be reported to us at this address. We review reports and remove offending profiles and the accounts behind them, typically within 24 hours.